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FAQs

Below you'll find answers to the questions we get asked the most

Shipping & Returns

We now offer shipping worldwide! Rates and estimated delivery dates are available at checkout.

Full shipping policy available here.

Please allow 7 business days for us to get your order ready to ship.

We aim to process all orders as soon as possible, but we are a small team and may encounter delays from time to time.

Once they are in the carriers hands delivery within the US usually takes 1-5 business days to arrive (dependent on service selected at checkout, and your location).

Orders outside the US can take anywhere from 1-4 weeks once processed.

Tracking details will be provided in by email once your order has been processed for shipment.

Full shipping policy available here.

USPS for US orders.

UPS and DHL for international orders.

Full shipping policy available here.

Returns are accepted within 7 days of your order being delivered for store credit.

Item must be in new condition. Restocking fees apply, shipping fees are non-refundable.

Submit a return request

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive store credit via gift card.

Please email us directly at help@rebelandfleur.com for any questions.

Full refund policy available here.

Send us a photo of the package and items along with your order number and we will take it up with the delivery company. We'll either send you replacements or store credit depedent on stock levels.

We only ask you send back the items you have received so we can use them in our case.

Contact & Support

Need help with your order? Email us at help@rebelandfleur.com, or simply reply to your order confirmation email.

Please provide your order number so we may get to you as soon as possible.

We work to respond within 48 hours Monday - Thursday from 9:00am - 5:00pm pst.

If you messaged us on Instagram regarding your order, please email us. We love chatting with you all on Instagram, however this sometimes isn't the easiest platform to keep track of order questions. Email help@rebelandfleur.com and we'll get to you as soon as possible.

Looking for an item that is out of stock? We have a few options for updates.

Sign up for our mailing list below and we'll send you an email with a date and time on when items are coming back in stock.

Additionally, you may sign up for a stock alert for a specific size directly from the item's page.

See below for a link to all our social channels - see you there!